International Delivery Delays Update
Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, international delivery delays may occur in all destination countries.
– Free standard delivery is available once a minimum order total has been reached. This is only valid after the relevant discount code or voucher code has been applied.
– Australian deliveries are made by Australia Post, Allied Express or Courier. If the receiver is not at the nominated address at the time of delivery a calling card will be left with further instructions.
– Once you have placed your order online, our Warehouse staff are busy picking and packing your order as fast as possible for you. As such, we are unable to make any alterations or additions to your order.
– Orders placed on weekends and public holidays will be processed the following business day.
– Please ensure all address details are correct and provided in full when placing your order. If orders are unable to be delivered due to an incorrect address or are delivered to the wrong address, Sam Green and the Time Machine will not cover any re-delivery costs.
– Sam Green and the Time Machine is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
* Prices are inclusive of GST, except international orders where no GST applies *^ To qualify for free delivery you must spend over your country threshold, after all discounts are applied. Please be aware, import duties and other taxes may apply to orders over these values. You are wholly responsible and liable for these charges and will be notified by your relevant customs authority if charges are applicable to your order. ** Delivery time after dispatch.
Standard Delivery will be within 3 – 7 working days after dispatch. Orders with total spend (after discount) of AU$150 or more will receive standard delivery free of freight charges within Australia. Orders with total spend (after discount) of less than AU$150 will incur a delivery fee. Express Delivery will be within 1 – 3 working days after dispatch. Express Orders incur a flat shipping fee of $14.95 if the order total is above $150 (after discount) or $24.95 if the order total is less than $150.
Australian deliveries are made by Courier, unless another delivery service is requested. If the receiver is not at the nominated address at the time of delivery a calling card will be left with further instructions.
Please note that External Australian Territory orders to: Christmas Island, Lord Howe Island, Norfolk Island, Cocos (Keeling) Island, will take up to 6-8 weeks for delivery.